Insurance Information for Psychotherapy and Counselling Services

Services offered at Mindful Maelstrom are not covered by OHIP. However, some of our services may be covered by private extended health benefit plans.

It is important to note the difference between a Psychologist a Psychotherapist and a Social Worker, and how this may determine your coverage. Please check your benefits before booking to confirm your coverage, as plans vary widely. Mindful Maelstrom, our clinicians and staff are not responsible should your sessions be rejected by your provider. Invoices will be sent to you upon payment by email to be remitted to your provider for reimbursement. 

We are not able to direct bill for therapy services at this time.

Direct Billing

Direct billing is available for Registered Massage Therapy, Acupuncture, Naturopathic Medicine for the following insurance providers: Canada Life, Manulife, Sun Life, LiUNA Local 183, Chamber of Commerce, Industrial Alliance and Green Shield. Please provide your insurance card before your appointment. You will be responsible for any outstanding, rejected or co-pay amounts. Unfortunately we are not able to direct bill for other modalities at this time.

Sliding Scale / Reduced Rates

Our Psychotherapists each hold a limited number of spots for existing clients who are uninsured and unable to pay the full session fee due to unexpected financial hardship. A rate reduction application form must be completed with proof of limited income. Periodically, your ability to pay will be re-evaluated. This is to ensure these spots open up for others in need.

For new or existing clients looking to access support but are experiencing financial hardship, we offer our Affordable Therapy program with our training therapists.

Credit Card Policy

Mindful Maelstrom requires all clients to keep a valid credit card on file. This policy isn’t personal; we apply it equally to all of our clients. We understand there are legitimate reasons that a client might not have a credit card. In order to book an appointment without one, clients must first purchase a gift certificate for the amount of the service they wish to book. This can be done in the clinic by paying with Interac or E-Transfer, or over the phone by sending an E-Transfer.

Payment Policy

Payment for your session is due at the end of the appointment. Accepted methods of payment include Interac, VISA, Mastercard, AMEX and E-Transfer. Invoices for private health insurance or income tax purposes are provided. New appointments will not be booked for clients with outstanding account balances.

Cancellation Policy

Mindful Maelstrom requires a minimum of 24 hours to cancel or reschedule an appointment. If you are unable to provide sufficient notice or if your appointment is missed, the full appointment fee will be applied. You may cancel or reschedule your appointment by phone or email during business hours, or through your online account until 24 hours in advance. Cancellation fees are not covered by private insurance.

We understand that circumstances can arise that are outside your control. To be fair to other clients who were not able to book in your reserved time, and to our practitioners who have held this time for you, we apply our cancellation policy automatically and without bias.